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Retailers like H&M , Kohl’s, Abercrombie & Fitch, and Urban Outfitters are just a few big names that now charge for returns via mail, with fees ranging from $5 to $10.99.
According to Insider, these changes have been implemented as the return process is simply more expensive .
“You have to think about not just the cost of shipping, but it’s the cost of labor, it’s the cost of maybe cleaning that item, repairing it potentially too, repackaging it to make it look better so that the next customer that’s receiving it does not realize it’s already been in the hands of another customer,” Erin Halka , senior director of solution strategy-commerce at Blue Yonder, told Insider. “While we kind of think of just the shipping angle as recouping the cost, there’s so much additional labor and materials that go into the workflow.”
