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READ THIS NEXT: If You Have This Popular TV Provider, Prepare to Lose Access to Fox Channels on Friday .
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DirecTV customers just learned they will lose access to some football games next season, as the National Football League (NFL) is planning to move its streaming package, NFL Sunday Ticket, to another provider. The package has been exclusively available on DirecTV for the last 28 years, allowing customers to screen live out-of-market games on football Sundays.
Apple TV has been the frontrunner to secure the deal, but The New York Times reported that YouTube TV , which is owned by Google, could end up securing the contract.
Comcast customers, however, are now the ones airing their grievances, because some channels have already gone missing.
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But some Xfinity Stream app customers are now noting that certain channels have up and disappeared. Calls for help have flooded Twitter and help forums on Comcast’s website, and issues have seemingly been going on for over a week. On Thanksgiving Day, customers were particularly irked when service was interrupted.
“Excellent day for there to be NO FOOTBALL on television,” a Nov. 24 tweet reads. “The family had to watch Golden Girls after we ate.”
Another tweet also called out Xfinity for the lack of holiday service: “@Xfinity @comcast @Roku why does my Xfinity Stream app on Roku have a super limited number of channels right now? I was to watch the Vikings-Patriots game, but the channel it’s on isn’t showing for me to select.”
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Customers said they tried deleting the app , reinstalling, and logging in and out, but troubleshooting efforts were unsuccessful. Others users said they contacted customer service and even after that, they’re still experiencing difficulties.
“@comcast is having major problems with its Xfinity stream app,” one frustrated Twitter user wrote on Nov. 28. “It’s been reported and now I’m experiencing it, that I’m missing channels. Spent 2 hours with Comcast on the phone. NOTHING WORKS!!!”
Xfinity employees have responded to the forum and social media posts, offering direction for further assistance. “I’m truly sorry for the frustration caused by the known Stream app issue,” a representative said in a forum response on Nov. 26, instructing the customer to send Xfinity Support a direct message.
The same advice was doled out on Twitter. “Goodness, this is absolutely not the experience we intend to provide, and I can only imagine how frustrating this must be for you,” a tweet from a support provider reads. “I would like to take a closer look into your situation, and see if there is anything I can do. Please, send me a DM, so I can assist.”
Best Life reached out to Comcast for comment, but has yet to hear back.
