Courtesy of Costco
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Kroger took the lead with a score of 81, followed by Albertsons (78), CVS (77), and Walgreens (77).
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While the score of L Brands (Victoria’s Secret; Bath and Body Works) has declined by 4 percent, it still remains in first place at 82. Surprisingly, Barnes and Noble is in second place, having maintained a score of 81 for the third year in a row. Home Depot (76), Dick’s Sporting Goods (75) and GameStop (74) were at the bottom of the list.
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The report says that even though they may still be struggling to keep up, “membership-based warehouse stores are the real winners in 2018.”
Costco took the crown with a score of 83, followed by Sam’s Club (80), BJ’S Wholesale Club (79) and Dillard’s (79). Sears was at the bottom of the list, with a score of 73.
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The company rated especially well for staff courtesy and checkout speed. Following Trader Joe’s was Wegmans (85), Aldi (84), Publix (84), and Costco once more (83). Whole Foods landed in the middle (79), and Walmart was at the bottom (72).
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