New USPS Investigation Shows How Easily Scammers Can Change Your Address
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There are a lot of things you may need to cross off your list before moving—including updating your address so you can receive mail at your new home. Fortunately, the U.S. Postal Service (USPS) allows customers to file a Change of Address (COA) request so that their mail can be rerouted from their old residence to their new one. But it seems that some scammers are also taking advantage of this service, meaning that your mail service can be moved by someone other than you while you still reside in the same place.
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Recently, there has been an increase in suspicious actors trying to change people’s addresses without their permission. An April 2022 report from the USPS Office of the Inspector General (OIG) discovered that fraud surrounding the agency’s change of address (COA) process had been rising significantly. There were more than 23,600 cases of fraudulent online COA requests and attempted identity theft in 2021, according to the report. That is a 167 percent jump from 2020, during which just 8,857 cases were reported.
Laurette Olson , a resident of Scarsdale, New York, told CBS New York in May that she became suspicious that she had been hit by the scam when she stopped getting expected mail and began getting notices on her phone that she had bills that were past due. When she reached out to the USPS, she found out that someone had changed her address on file to one in California.
“Complete and utter shock,” Olson told the news outlet of her reaction. “I know about three bills, but I don’t know what else was sent there. And I don’t know what they have in terms of personal information.”
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With reports of mail-related fraud increasing, the Postal Service announced in May that it would be joining force with the U.S. Postal Inspection Service (USPSIS) to expand crime prevention measures in order to crack down on false address changes. “The majority of COA frauds are driven by an identity theft motive separate from the Postal Service,” the agency said in a May press release, noting that more than 33 COA transactions had been processed in 2022 alone. “The Postal Service is not the intended target but implicated as the fraudster intercepts financially oriented mail, credit cards or checks.”
To prevent COA scams, the USPS said it was working on “strengthening authentication processes” for all COA requests. At the time, the agency said that it had implemented dual authentication Identity Verification Services for online COA transactions in April and would start offering “enhanced in-person” COA transactions at post offices and retail outlets as of May 31.
“COA customers can verify their identity by presenting an approved form of identification to a retail clerk,” the agency explained. “As an additional safeguard, the Postal Service will no longer accept third-party change of address submissions.”
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More than four months after the expanded crime prevention measures were announced, some postal customers are now questioning whether the changes have actually been enacted. In a Sept. 27 report, CBS New York said that its own investigation revealed that scammers can still easily change someone’s address with the USPS. Investigative reporter Tim McNicholas went into three different Manhattan post offices to forward his mail to the address of his girlfriend in Washington, D.C. and was not asked for his ID once.
One clerk even told McNicholas he could simply drop a COA form in the mail, which he decided do in August. A few days later, his mail started showing up at the D.C. address despite him never having his ID checked to verify his identity, according to CBS New York.
“They told us they were taking all these steps to actually clamp down on this problem, this fraudulent change-of-address problem they have, but clearly the message is not getting out across the organization,” New Jersey Rep. Josh Gottheimer told the news outlet.
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McNicholas said he submitted a total of five COA requests throughout the summer, including the one by mail in August. In a statement to CBS New York, the USPS said that “because of recent enhancements,” the agency actually stopped all but one of the reporter’s requests and sent notifications to him about the attempts that were not approved.
In its May press release, the Postal Service did note that “customers seeking a COA will now receive a validation letter at their old address and receive an activation letter at their new address” as part of the crime crack down changes.
But McNicholas maintains that he did not get a notification for every attempt—although he did receive notifications about some, including a letter in July saying that further verification was required to approve the request. The letter also stated, “if you did not submit this request, no further action is required,” according to the news outlet. Nevertheless, one of the address change request eventually did go through without McNicholas ever submitting further identity verification.
“Several people told me this has happened to them, didn’t get any letter whatsoever. They never got any follow-up,” Gottheimer told CBS New York.
- Source: https://www.uspsoig.gov/sites/default/files/reports/2023-01/22-058-22.pdf
- Source: https://about.usps.com/newsroom/national-releases/2023/0512-usps-postal-inspection-service-roll-out-expanded-measures-to-crack-down-on-mail-theft.htm
USPS Is Axing Its Next Price Hike, Postmaster General Says
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Price hikes aren’t abnormal for the U.S. Postal Service (USPS). In July, the price of the Forever Stamp went from 63 centers to 66 cents, having just been upped from 60 to 63 cents in January. These increases are part of the Postal Service’s 10-year Delivering for America (DFA) plan, with Postmaster General Louis DeJoy telling Americans in 2022 that prices would keep going up at an “ uncomfortable ” rate. Now, DeJoy appears to be changing his tune a bit, as the USPS is axing its next price hike. Read on to find out why the Postal Service is scrapping its holiday surcharge.
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The holiday season is a hectic time for everyone, but the USPS is particularly busy. Over the past few years, the Postal Service was not only tasked with delivering gifts and packages, but it also faced higher year-end costs due to staffing shortages tied to the COVID pandemic, Federal News Network reported.
To combat this, the agency added a holiday surcharge during the peak season—much like those added by FedEx and UPS. According to Retail Dive, these surcharges date back to 2020 .
“Prior to me being here, we never had an incremental charge,” DeJoy said on Tuesday, per Federal News Network. “We put it in, because in my experience in the commercial business, when you have to do such exponential, extra work, you should, in fact, charge for it—and we did.”
However, this policy is changing in 2023.
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According to a Sept. 19 press release from the USPS, the Postal Service is nixing plans to add the holiday surcharge this year. This means that when it’s time to mail out gifts, you won’t be paying extra for residential area delivery, Saturday delivery, or for minimum volumes, the agency said.
“We are ready to handle any peak season volume in a superior and routine manner,” DeJoy said Tuesday, per Retail Dive. “That is why we will not be adding any additional surcharges for our customers this peak period. We will continue to be the most affordable way to mail and ship during the holiday season.”
In the release, the agency added that the decision not to levy additional charges creates “increased predictability in pricing for customers.”
According to Retail Dive, both FedEx and UPS will still be adding peak season surcharges starting next month.
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DeJoy said that the USPS is able to skip the surcharge because it made improvements in other areas, Federal News Network reported.
“We’ve made a lot of operational improvements that eliminated some of the extra activities that we had when I first got here,” DeJoy said.
Specific improvements include offering better pay and benefits to career workers, Federal News Network reported—and over the holidays, the USPS will also hire fewer seasonal employees and rely instead on its career workforce. In 2022, roughly 20,000 seasonal workers were hired, but this year, that number will be cut in half.
In the press release, the USPS said that ahead of this year’s peak season, it’s also adding more new package sorting machines, increasing daily processing capacity, creating more reliable ground transportation, and offering a new shipping solution in the form of USPS Ground Advantage .
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While the holiday season is always busy, DeJoy said he’s not sure if the Postal Service will see higher mail volume at the end of 2023, according to Federal News Network. (During the 2022 holiday season, the Postal Service processed over 11.7 billion pieces of mail and packages, per the release.)
However, regardless of volume, the agency stressed its commitment to preparing and providing “outstanding service” this year.
“We understand the importance of every single package and letter that is sent during the holidays,” DeJoy said in the release. “That is why we continue to adapt and execute on strategies to modernize and transform the Postal Service into the high performing organization the nation expects and deserves. I am confident in our ability to handle the peak season surge and deliver exceptional service to the American people during the holidays and beyond.”
